Frequently Asked Questions

Welcome to the Vitalitys FAQ. Below you can find answers to common questions about our products, orders, delivery, returns, and customer support.

1. What does Vitalitys sell?

Vitalitys is an online retailer offering women’s cologne and fragrance products to customers in the United Kingdom.

2. Where does Vitalitys ship?

We currently ship to addresses within the United Kingdom only.

We do not currently offer international shipping.

3. Is shipping free?

Yes. We offer free standard shipping on orders delivered within the UK.

4. How long does delivery take?

Our estimated standard delivery time is 5–8 business days.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather, or other circumstances outside our reasonable control.

5. How can I track my order?

Where tracking is available, tracking information may be sent to the email address provided with your order after the order has been dispatched.

If you have a question about your delivery, please contact us with your order number.

6. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment must be successfully authorised before your order can be processed.

7. Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible.

Depending on the status of your order and applicable UK consumer law, cancellation may be possible. Certain sealed fragrance products may also be subject to legal exceptions once unsealed.

For more information, please see our Return and Refund Policy.

8. Can I return a fragrance product?

Eligible products can generally be returned within 30 days of delivery, subject to the conditions in our Return and Refund Policy.

Because fragrance products are personal-care items, opened or used products may not be eligible for return for hygiene and product-safety reasons, except where applicable law provides otherwise.

9. What condition must a returned product be in?

For a standard change-of-mind return, the product should normally be:

• Unused.

• Unopened.

• In its original packaging.

• Sealed where originally supplied with a protective seal.

• In resalable condition.

Your statutory rights are not affected.

10. What if my order arrives damaged or I receive the wrong product?

Please contact us as soon as possible if your order arrives damaged, faulty, or contains an incorrect product.

We may request photographs or other information to help us investigate the issue.

Where appropriate, we will provide a remedy in accordance with applicable UK consumer law.

11. How long does a refund take?

Once an eligible return has been received and approved, the refund will normally be issued to the original payment method.

The time required for the funds to appear in your account can vary depending on your bank or payment provider.

12. Who pays for return shipping?

For a standard change-of-mind return, the customer is normally responsible for the cost of returning the product.

If an item is faulty, damaged, or incorrectly supplied, please contact us before returning it so we can provide the appropriate return instructions.

13. Can I exchange a product?

We may be able to offer an exchange depending on the product and availability.

Please contact our customer support team if you would like to discuss an exchange.

14. What should I do if my order has not arrived?

First, check the tracking information if tracking was provided.

If the estimated delivery period has passed and you have still not received your order, contact us with your order number and delivery details so we can assist you.

15. Can I change my delivery address after ordering?

If you need to change your delivery address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

16. How can I contact Vitalitys?

You can contact us by email or phone:

Email: Contact@Vitalitys.shop
Phone: +44 113 271 6057

For order enquiries, please include your order number where possible.

17. Where is Vitalitys based?

Vitalitys is based in the United Kingdom.

Vitalitys
15 Balmoral Chase
Hunslet
Leeds
LS10 2QH
United Kingdom

18. Where can I find your policies?

You can find our main store policies through the links in our website footer, including:

• Return and Refund Policy

• Privacy Policy

• Terms of Service

• Shipping Policy

• Legal Notice

• Contact Information

If you have a question that is not answered here, please contact us and our customer support team will be happy to assist you.