Shipping policy

At Vitalitys, we aim to provide a simple and reliable delivery experience for every customer. This Shipping Policy explains where we ship, our delivery times, and how orders are handled.

1. Shipping Destination

We currently ship orders to addresses within the United Kingdom only.

We do not currently offer delivery outside the United Kingdom.

Please make sure that your delivery address is complete and accurate when placing your order.

2. Shipping Cost

Standard shipping is free on all orders.

There are no additional standard delivery charges at checkout for eligible UK orders.

3. Order Processing

Orders are normally processed after payment has been successfully confirmed.

We aim to prepare orders for dispatch as promptly as possible.

If there is an unexpected delay in processing your order, we will make reasonable efforts to contact you using the contact information provided at checkout.

4. Delivery Time

Our estimated standard delivery time is:

5–8 business days

Delivery times are estimates and are not guaranteed dates. Actual delivery times may vary depending on the destination, courier operations, weekends, public holidays, weather conditions, or other circumstances outside our reasonable control.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

  • Full name

  • House or building number

  • Street name

  • Town or city

  • Postcode

  • Contact details

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

6. Tracking Information

Where tracking is available, tracking information may be provided to the email address associated with your order after the order has been dispatched.

Customers can use the tracking information provided to follow the progress of their delivery.

7. Delivery Delays

Although we aim to deliver orders within the estimated 5–8 business day timeframe, occasional delays can occur.

Possible causes include:

  • Courier delays.

  • Severe weather.

  • Public holidays.

  • Transportation disruptions.

  • Incorrect or incomplete delivery information.

  • Other circumstances outside our reasonable control.

If your order appears to be delayed, please contact us and we will do our best to assist you.

8. Missing Deliveries

If your order has been marked as delivered but you have not received it, please first check around your property and with household members, neighbours, or any designated safe location.

If you still cannot locate the parcel, please contact us so that we can assist with the delivery enquiry.

9. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

Where appropriate, we may request photographs of the packaging and product to help us investigate the issue with the delivery provider.

If the product is damaged or faulty, your statutory consumer rights remain unaffected.

10. Delivery Problems

If you experience a problem with your delivery, please contact our customer support team.

We may request your order number and delivery information so that we can investigate the issue and provide appropriate assistance.

11. Contact Information

For questions about shipping or delivery, please contact:

Vitalitys

15 Balmoral Chase
Hunslet
Leeds
LS10 2QH
United Kingdom

Phone: +44 113 271 6057
Email: Contact@Vitalitys.shop
Website: Vitalitys.shop

We are happy to assist with questions regarding your order, delivery status, or shipping issues.