Refund policy

At Vitalitys, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return the item and receive a refund in accordance with the terms below.

1. Return Period

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, you must contact us within the 30-day return period and follow the return instructions provided by our customer support team.

Returns requested after the 30-day period may not be accepted, except where required by applicable UK consumer law.

2. Condition of Returned Products

Because we sell fragrance and personal-care products, returned items must be:

  • Unused and unopened.

  • In their original packaging.

  • Sealed where the product was originally supplied with a protective seal.

  • In a resalable condition.

  • Returned with all original packaging, labels, and accessories where applicable.

For hygiene and product-safety reasons, we cannot normally accept returns of perfume, cologne, fragrance, or other personal-care products that have been opened, used, or had their original protective seal removed, unless the product is faulty, damaged, incorrectly supplied, or your statutory rights require otherwise.

We recommend that customers check the product carefully before opening or removing any protective seal.

3. How to Request a Return

Before sending any item back, please contact us at:

Email: Contact@Vitalitys.shop
Phone: +44 113 271 6057

Please include:

  • Your full name.

  • Order number.

  • The item you wish to return.

  • The reason for the return.

  • Photographs if the item arrived damaged, faulty, or incorrect.

Our customer support team will provide the return instructions and return address where applicable.

Please do not send a return to our business address unless our customer service team has specifically instructed you to do so.

4. Return Shipping Costs

For a change-of-mind return, the customer is responsible for the cost of returning the product to us.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

If the item is faulty, damaged on arrival, or we sent you the wrong product, please contact us before returning it. Where appropriate, we will provide instructions for returning the item and will cover reasonable return shipping costs.

5. Damaged, Faulty, or Incorrect Items

Please contact us as soon as possible if your order:

  • Arrives damaged.

  • Is defective or faulty.

  • Contains the wrong product.

  • Is missing an item.

We may ask you to provide photographs or other information so that we can assess the issue.

If the product is confirmed to be faulty, damaged, or incorrectly supplied, we will work with you to provide an appropriate remedy, which may include a replacement, repair where applicable, or refund in accordance with your legal rights.

Nothing in this policy affects your statutory rights under UK consumer law.

6. Refunds

Once your returned item has been received and inspected, we will process your refund if the return is approved.

Approved refunds will normally be issued to the original payment method used for the order.

For eligible cancellations and returns under applicable UK consumer law, refunds will be made within the legally required timeframe. Where applicable, we may wait until the returned goods have been received or you have provided evidence that they have been sent back, whichever occurs first.

The refund will normally include the cost of the standard delivery option you originally paid for, where required by law. If you selected a more expensive delivery option, we are not required to refund the additional cost above our standard delivery charge.

7. Refund Processing Time

After we approve your return, please allow additional time for your bank or payment provider to process the refund and make the funds available in your account.

The exact time can vary depending on your payment provider.

If you have not received an expected refund after the applicable processing period, please contact us at Contact@Vitalitys.shop.

8. Exchanges

We may offer an exchange where appropriate and subject to product availability.

If you would prefer a refund instead, please contact our customer support team and we will advise you of the available options.

9. Non-Returnable Items

For hygiene and safety reasons, opened or used fragrance products may not be eligible for return where the product has been unsealed after delivery.

This does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied, or otherwise does not conform to the contract.

10. Cancellation Rights

If you are purchasing as a consumer in the UK, you may have a legal right to cancel certain online purchases within the applicable cancellation period.

Where the law provides a cancellation right, you may cancel your order by contacting us with a clear statement that you wish to cancel.

Certain goods may be excluded from cancellation rights where applicable, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Your statutory consumer rights are not affected by this policy.

11. Contact Information

Vitalitys

15 Balmoral Chase
Hunslet
Leeds
LS10 2QH
United Kingdom

Phone: +44 113 271 6057
Email: Contact@Vitalitys.shop
Website: Vitalitys.shop

We aim to respond to customer enquiries as promptly as possible and will assist you with your return or refund request.