Terms of service

Welcome to Vitalitys.shop. These Terms of Service govern your use of our website and your purchase of products from Vitalitys.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Vitalitys

Vitalitys is an online retailer offering women's cologne and fragrance products to customers in the United Kingdom.

Business name: Vitalitys
Website: Vitalitys.shop
Address: 15 Balmoral Chase, Hunslet, Leeds, LS10 2QH, United Kingdom
Phone: +44 113 271 6057
Email: Contact@Vitalitys.shop

2. Using Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of the website.

  • Submit false or misleading information.

  • Use our website in a way that could damage, disable, or impair our services.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or legal interests.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate and up to date.

However, minor differences in colour, packaging, labelling, or appearance may occur.

Product packaging may change from time to time due to manufacturer updates. Where appropriate, the product supplied may therefore have packaging that differs slightly from the images displayed on our website.

If you have a specific question about a product before ordering, please contact us.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping basket does not guarantee that the product will remain available until checkout is completed.

If an ordered product becomes unavailable after an order has been placed, we will contact you and may offer an appropriate alternative or provide a refund for the unavailable product.

5. Prices

All prices displayed on our website are shown in British pounds (£) unless otherwise stated.

We make reasonable efforts to ensure that prices are accurate. However, if an obvious pricing error occurs, we reserve the right to contact you before fulfilling the order.

If an order has been affected by an obvious pricing error, we may cancel the order and provide a full refund of any payment already made.

6. Orders

When you place an order through Vitalitys.shop, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email. This confirms that we have received your order request but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or product-information error.

  • We suspect fraudulent or unauthorised activity.

  • We are unable to verify necessary order information.

  • We are unable to fulfil the order for operational reasons.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Payment

We accept the payment methods made available at checkout.

Payment must be successfully authorised before an order can be processed.

You confirm that you are authorised to use the payment method provided when placing an order.

Payment information may be processed by third-party payment providers. We do not normally store complete payment card details on our own systems.

8. Shipping and Delivery

We currently ship to addresses within the United Kingdom only.

We provide free standard shipping on eligible orders.

Estimated delivery time is generally 5–8 business days.

Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our reasonable control, such as courier delays, severe weather, or other unforeseen events.

Please ensure that your delivery address is accurate and complete when placing your order.

For further information, please see our Shipping Policy.

9. Returns and Refunds

We want customers to have a straightforward shopping experience.

Eligible products may be returned in accordance with our Return and Refund Policy.

As our products include fragrance and personal-care items, opened or used products may be subject to restrictions for hygiene and safety reasons, except where applicable law provides otherwise.

If a product is faulty, damaged, incorrectly supplied, or otherwise does not conform to the contract, please contact us so we can provide an appropriate remedy in accordance with your legal rights.

Nothing in our returns policy or these Terms affects your statutory rights as a UK consumer.

10. Cancellation Rights

If you are a UK consumer, you may have statutory rights to cancel certain online purchases within the applicable cancellation period.

These rights may be subject to legal exceptions, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

For full details, please refer to our Return and Refund Policy.

11. Damaged or Incorrect Orders

If your order arrives damaged, faulty, or contains the wrong product, please contact us as soon as reasonably possible.

We may ask for photographs or other information to help us investigate the issue.

Where a product is confirmed to be faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable UK consumer law.

12. Intellectual Property

Unless otherwise stated, the content on Vitalitys.shop, including text, graphics, logos, photographs, product information, website design, and other materials, belongs to Vitalitys or is used with permission.

You may not reproduce, distribute, modify, copy, or commercially exploit our website content without our prior written permission, except where permitted by law.

13. Third-Party Services

Our website may use third-party services to provide functions such as payment processing, website hosting, analytics, security, shipping, and other operational services.

These third-party providers may have their own terms and privacy policies.

Vitalitys is not responsible for the independent policies or practices of third-party service providers, except where applicable law provides otherwise.

14. Website Availability

We aim to keep Vitalitys.shop available and operating reliably, but we cannot guarantee that the website will always be available, uninterrupted, or completely free from errors.

We may temporarily suspend or restrict access to the website for maintenance, security, updates, technical issues, or other operational reasons.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under UK law.

Subject to this, Vitalitys will not be responsible for losses that are not reasonably foreseeable or arise outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

16. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transportation disruption, strikes, government actions, major technical failures, or other events that could not reasonably have been prevented.

Where such an event affects an order, we will take reasonable steps to communicate with affected customers and minimise the impact.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as described in our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

The latest version will always be published on this page with the applicable "Last updated" date.

Your continued use of the website after changes are published means that the updated Terms will apply to future use of the website and purchases.

19. Governing Law

These Terms are governed by the laws of England and Wales, except where applicable UK consumer law provides otherwise.

Any disputes will be handled by the courts that have appropriate jurisdiction under applicable law.

20. Contact Us

If you have questions about these Terms of Service, an order, a product, or any other matter relating to Vitalitys, please contact us:

Vitalitys

15 Balmoral Chase
Hunslet
Leeds
LS10 2QH
United Kingdom

Phone: +44 113 271 6057
Email: Contact@Vitalitys.shop
Website: Vitalitys.shop