Privacy policy

At Vitalitys, we respect your privacy and are committed to protecting the personal information you provide when using our website, Vitalitys.shop, and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Vitalitys, we may collect information such as:

  • Your name.

  • Billing and delivery address.

  • Email address.

  • Telephone number.

  • Order and transaction details.

  • Product and purchase information.

  • Information you provide when contacting our customer support team.

  • Technical information about your use of our website, such as IP address, browser type, device type, and website interactions.

We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, and meet our legal obligations.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange delivery of purchased products.

  • Process payments and refunds.

  • Provide customer service and respond to enquiries.

  • Communicate with you about your orders.

  • Manage returns, refunds, and exchanges.

  • Prevent fraud and protect the security of our website.

  • Improve our website, products, and services.

  • Comply with applicable legal and regulatory requirements.

  • Maintain appropriate business and transaction records.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Vitalitys does not normally store complete payment card details on its own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

We may receive limited payment-related information, such as payment status, transaction reference, and payment method, where necessary to process and manage your order.

4. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include:

  • Payment processing providers.

  • Delivery and shipping providers.

  • Website and hosting providers.

  • Shopify and technology service providers.

  • Fraud-prevention and security providers.

  • Professional advisers where necessary.

  • Government authorities or law-enforcement bodies where required by law.

We only share information that is reasonably necessary for the relevant service or legal requirement.

We do not sell your personal information to third parties.

5. Shopify

Our online store is operated using Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store, process orders, and provide certain services.

Information submitted through our store may therefore be processed by Shopify and its service providers as necessary to provide these services.

You can review Shopify's privacy practices on its website.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

Some cookies may be provided by third-party services that support website functionality, analytics, security, or other services.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

7. Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send information about products, offers, or other updates from Vitalitys.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

We will not send marketing communications where consent or another lawful basis is required and has not been obtained.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Some information may need to be retained for longer periods where required for accounting, tax, legal, fraud-prevention, dispute-resolution, or other legitimate business purposes.

When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

10. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

  • The right to request access to the personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of personal information in certain circumstances.

  • The right to request restriction of processing in certain circumstances.

  • The right to object to certain types of processing.

  • The right to withdraw consent where processing is based on consent.

  • The right to data portability where applicable.

To exercise a privacy right, please contact us using the details below.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

Any updates will be published on this page, together with the revised "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

Vitalitys

15 Balmoral Chase
Hunslet
Leeds
LS10 2QH
United Kingdom

Phone: +44 113 271 6057
Email: Contact@Vitalitys.shop
Website: Vitalitys.shop